IT Service Manager (Permanent)Location: Hybrid (2 days per week onsite in Surrey) Salary:Are you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client''s team and play a key part in ensuring the seamless delivery of high-quality support services across our business-critical applications.About the Role As an IT Service Manager, you will collaborate closely with Infrastructure, Security, Development, and Solution Architecture teams to manage and enhance the support for enterprise systems. These include finance, asset management, CRM, data, and metering platforms, critical to operations and available 24x7x365.Responsibilities for the IT Service Manager:Service Reporting: Produce and present Monthly Status Reports (MSRs) for applications supplied by vendors, including KPIs, risk assessments, and call analysis.Stakeholder Collaboration: Coordinate monthly service reviews and manage communication with stakeholders on service performance and resolutions.Team Oversight: Lead and coordinate support teams, including IT Service Desk, Level 2 and 3 Support, Infrastructure and Security, Data and Analytics, Development teams, and external vendors.Performance Management: Monitor service-level KPIs, implement problem management and change control processes, and prioritise workloads to meet service requirements.Change Management: Review and document changes to Service Management Plans and oversee service transitions with ..... full job details .....