Join us as an IT Services Apprentice and complete an 18-month Level 3 Information Communication Technician Apprenticeship. You''ll provide 1st and 2nd line support to users across our UK and European locations while gaining experience in Servicedesk, Application Support, IT Administration, and Operations.As our IT Services Apprentice, you''ll have access to a wide range of benefits including: Hybrid working (we''re in the office 2 days per week)Colleague discounts on Jet2holidays and flightsMany retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyleWhat you''ll be doing:1st and 2nd line support - analysing, prioritising and assigning end user issues in the IT Support Desk System.You''ll troubleshoot application faults by querying databases, checking log files and repeating issues.You''ll take ownership of faults and manage them in a logical and methodical manner, follow up on the status of issues on behalf of the user and communicate progress in a timely manner.You''ll create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.You''ll contribute to new software rollout, hardware refresh, and network equipment upgrade.You''ll install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.What you''ll have: A demonstrable passion for IT and an interest in developing a career within this field.GCSE Maths and English (or ..... full job details .....