Service Desk Team Leader Gloucestershire - HybridUp to £40k DOEAre you an experienced Service Desk Team Leader or ready to take the next step in your career?We have an exciting opportunity for a Service Desk Team Leader to manage a small team of 1st/2nd Line Support Engineers, delivering top-tier IT support and customer service.Benefits Competitive salaryCareer progression and professional developmentSupportive, inclusive team cultureHybrid working 2 days in office Key Responsibilities Lead and support a team of 1st/2nd Line Support EngineersProvide technical guidance and ensure top-tier customer supportConduct one-to-one reviews, coaching, and KPI trackingFacilitate site visits and on-site client support Required Skills and Qualifications Technical expertise in Windows Desktop (10/11), Windows Server 2012 R2, Office 365, Azure AD, and wireless networksDriving licence do to travel to clientsNetworking knowledge of LAN, WAN, firewalls, and CISCO MerakiITIL certification or equivalent experience (preferred)Strong leadership, customer service, and communication skillsExperience mentoring and supporting a team to meet KPIs Salary Our client offers a competitive salary up to £40k, depending on experience. Join a forward-thinking company committed to career growth, technical excellence, and employee well-being.If this opportunity excites you, please apply with your CV. We promise to review every application fairly and equitably.As champions of diversity and inclusion, we ensure an ..... full job details .....