This 12 month fixed term contract will provide 1st and 2nd line IT support to a wide range of users, face to face. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public sector organisation based in Pontypridd. The role offers an opportunity to work in a dynamic team environment and contribute to the smooth operation of vital IT systems.Client DetailsOur client is a well known Public Sector and Government organisation. DescriptionProvide 1st and 2nd line IT support to end-usersChecking systems logs to ensure any issues are identified and highlighted in a prompt mannerCreate new cost centre and suppliers and change authority pillars within the procurement systemProvide end user support to technical and non-technical users by showing how to use the system to improve the end user experienceEnsure high levels of customer satisfaction through excellent service deliveryProfileExperience in use of ERP systems particularly FinanceProficiency with Microsoft SoftwareStrong customer service and communication skillsAbility to schedule and manage multiple appointments effectivelyProblem-solving skills and attention to detailJob OfferA competitive salary Generous holiday entitlement and PensionAn inclusive and supportive company cultureIf you''re excited by the prospect of a challenging project within a reputable public sector organisation, we urge you to apply for this 1st and 2nd line IT support position in Pontypridd. ..... full job details .....