Service Desk Engineer - 2nd lineUp to 43,000 plus shift allowance and excellent benefitsMilton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days and nights) As Service Desk Engineer, You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facingrole, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. Ability to communicate effectively with clients and manage technical queries and events in line with customerspecific SLA/KPI''s is essential. Working as part of a multi-disciplined team with both vendor and structuredtraining provided with the objective of holding the following vendor certifications (CCNA/VCP/NCDA) in first 12months. As Technical Services Engineer, some of your duties will include:Monitor, Categorise, set priority of incoming tickets (incident, problem, request)Manage your daily schedule by working through service dashboards and prioritising ticketsEvent Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup and DR infrastructureCommunication with customers as required; keeping them informedIdentify trending and ..... full job details .....