Job Title: 1st/2nd Line Support EngineerLocation: Oxford (hybrid)Industry: Managed Service Provider (MSP)Salary: 25,000- 30,000 per annum About the Role:We are currently recruiting for a 1st/2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Oxford, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As an IT Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities:Provide 1st/2nd line technical supportTroubleshooting: Diagnose and resolve a variety of technical issues, including hardware, software, networking, and cloud-based systems.System Monitoring: Proactively monitor client systems, ensuring optimal performance and uptime.Installations and Configurations: Assist with the installation, configuration, and maintenance of hardware and software systems, both remotely and on-site.Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their ..... full job details .....