Account ManagerLocation: NorthamptonSalary: 30k - 35k per annum DOEHours: Monday to Friday, 09:00-17:30 (flexibility required)Start Date: ImmediateStaffing Match is seeking an experienced and proactive Onsite Account Manager to join our team in Northampton.This is an exciting opportunity to take on a pivotal role, managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives.Responsibilities:Operational FocusProactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.Maintain a pool of fully compliant staff ready to meet bookings.Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.Monitor and manage compliance targets and procedures.Recruit, train, and manage Staffing Match Account Coordinators as needed.Ensure timely and accurate completion of administrative duties, including payroll.Client and People FocusBuild and maintain strong relationships with clients, line managers, and the temporary workforce.Achieve KPIs as set out in the SLA and address any client queries promptly.Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.Conduct regular new starter reviews and escalate any issues to senior management.Recruitment and Process ..... full job details .....