Job Title: Service Delivery ManagerLocation: FelthamWork Mode: Mostly Remote with Occasional Client Visit Job Type: Full-TimeAbout the Role:We are seeking a highly motivated and experienced Service Delivery Manager (SDM) to oversee the delivery of IT services to our valued clients. In this role, you will act as the primary point of contact for service-related matters, ensuring that services are delivered efficiently, meet client expectations, and align with agreed Service Level Agreements (SLAs).This is a key leadership position requiring excellent communication, organizational, and problem-solving skills to drive exceptional service delivery and continuous improvement.Key Responsibilities:Service Management: Oversee the delivery of IT and business services, ensuring alignment with SLAs and performance metrics.Customer Engagement: Build and maintain strong relationships with clients, acting as their advocate within the organization.Incident and Problem Resolution: Manage escalations, coordinate resolutions, and ensure issues are addressed promptly.Team Leadership: Collaborate with technical teams and manage resources to support service delivery.Continuous Improvement: Identify opportunities to optimize service delivery processes and implement best practices.Reporting: Prepare and present detailed service performance reports to stakeholders.Compliance: Ensure all service activities adhere to legal, regulatory, and company standards.Essential Skills and Experience:Proven ..... full job details .....