Customer Service Manager Job Title: Customer Service Team ManagerLocation: Swindon (hybrid working)Salary: £40,000 per annum (depending on experience)Company: Insurance sectorAbout Us:Our client is a leading insurance company dedicated to providing exceptional service and comprehensive insurance solutions to our clients. Our commitment to excellence has earned us a reputation for reliability and customer satisfaction.Job Description:We are seeking a dynamic and experienced Customer Service Team Manager to lead our customer service team. The successful candidate will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and driving continuous improvement within the team.Key Responsibilities:Lead, mentor, and manage a team of customer service representatives.Develop and implement customer service policies and procedures.Monitor and evaluate team performance, providing regular feedback and coaching.Handle escalated customer enquiries and complaints, ensuring timely and effective resolution.Analyse customer service metrics and prepare reports for senior management.Collaborate with other departments to enhance the customer experience.Identify training needs and organise training sessions for team members.Stay updated with industry trends and best practices in customer service.Requirements:Proven experience as a Customer Service Manager or similar role in the insurance industry.Strong leadership and team management skills.Excellent ..... full job details .....