Are you a dedicated professional with a passion for exceptional customer service? A prestigious client in Harrow is seeking a Resident Services Manager to create a warm, welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community, ensuring residents feel at home and supported. Why This Role Stands Out: Impactful Work: You''ll be the first point of contact for residents, making a real difference in their daily lives by addressing questions, maintenance requests, and issues promptly and effectively. Dynamic Environment: Conduct in-person and video viewings of apartments, showcasing the best of what the property has to offer to prospective residents. Professional Growth: Hone your negotiation skills by closing deals to secure lettings, minimising void periods, and maximising rental income. Leadership: Oversee apartment inspections and turnarounds, ensuring each unit meets the highest standards for new residents. Key Responsibilities: Resident Interaction: Respond to queries, maintenance requests, and issues in a timely manner, taking appropriate action to resolve them. Viewings and Lettings: Conduct apartment viewings, both in-person and via video, and close deals to secure new lettings. Tenancy Renewals: Negotiate renewals with existing residents to extend tenancies, fostering long-term relationships. Inspections and Turnarounds: Complete apartment inspections at various stages of tenancy and oversee the ..... full job details .....