Are you someone that is looking for a break into IT? Do you have great people and communication skills? Do you have some experience doing 1st Line IT Support - sorting out the basic IT issues - have you turned off / on again? Have you rebooted? All the time being friendly, calm, helpful and professional? Are you available asap for 6 months or so? If ''yes'' we could have a lovely little contract for you! Location: Houghton Regis, Beds Rate of Pay: 12.74ph rising to 13.74ph after 12 weeks Benefits: additional holiday pay free parking Days/Hours of work: Mon- Fri 9am 5pm (35 hours per week) Overview of the role: 1st Line Technical Support using Service Desk Software (Samanage). undertake UAT testing with the team when required Provide efficient and effective support to system users. Ensure that service desk requests are logged and processed efficiently, effectively and in a timely manner Resolving tickets on a 1st line level and where necessary, take detailed info and escalate to a more senior IT personnel for support. Undertake any other related work under the direction of the IT Management Team Person Requirements : Highly motivated with excellent administrative and organisational skills Good experience of IT systems and accurate keyboard skills Excellent customer service skills, both in person and on the telephone Experience in working in a customer focused environment Ability to work independently and also as part of a team Previous Service Desk ..... full job details .....