Solution47 Recruitment are seeking a Customer Service Manager for a client in the heart of Saffron Walden. The focus of this role is to ensure our clients Customer Service Team is offering a high level of service to customers, clients and suppiers. Responsabilities: Oversee all customer contact from sales Complaint resolution Ensure your team provide the very best customer service Manage all interactions with customers and supplies and these to be done effectively and efficiently. Ensure all teams emails, live chats and calls are handled to a high standard Provide guidance and trainning Keep up to date with currently products and ranges Manage staff rota The ideal candidate will have: Excellent customer service skills strong verbal and written communication Proven leadership skills and qualities Ability to work under pressure Ability to multi-task Good interpersonal skills ..... full job details .....