Job Title: Customer Service and Admin SpecialistLocation: Stevenage (Hybrid - Minimum 2 days in the office on Wednesdays and Thursdays)About the Role:Are you passionate about delivering exceptional customer service and ensuring seamless travel experiences? My client is seeking a dedicated Customer Service and Admin Specialist to join their dynamic team. In this role, you will be the friendly voice and meticulous mind that addresses post-booking queries, guiding travellers through any changes with ease and ensuring their plans are updated and executed flawlessly. Key Responsibilities:Customer Service Excellence: Provide outstanding customer service, addressing post-booking inquiries with timely and effective resolutions.Booking Management: Accurately load bookings into the system and make necessary amendments to ensure all details are up-to-date.Change Management: Efficiently manage modifications and cancellations of travel bookings, ensuring minimal inconvenience to customers.Payment Processing: Handle secure and precise processing of customer payments, maintaining high standards of financial accuracy.Schedule Coordination: Manage schedule changes proactively, informing customers of any alterations and rebooking as required.Ticketing and Documentation: Issue tickets for bookings, ensuring all travel documents are correct and dispatched in a timely manner.Administrative Support: Perform a variety of administrative tasks to support the smooth operation of the customer service ..... full job details .....