Exciting long-term Customer Services/Customer Relations Coordinator job available in Thetford - 30 hours p/w Your new company Hays are working in close partnership with a very interesting organisation who play a crucial role in the care and management of the nation''s wildlife. They have a presence across the country and are looking for a caring and customer-focused professional to join their team, initially on a temporary basis. This organisation values diversity and inclusion, supports a wide range of volunteering opportunities and is forward-thinking about the offering it provides for its members.Your new role The main purpose of the role is to support the membership division in resolving queries relating to payments and coordinate membership activities, in conjunction with the wider Customer Relations team. More specifically, you will be responsible for:Processing membership Direct Debit collections, working with our CRM system and bureau collection service partnerFollowing up on failed Direct Debit collections with customers and our internal finance team, including managing representationsMaking adjustments to financial reconciliation of Direct Debit paymentsRunning a monthly auto-renewal process for Direct Debit customersWorking with our partners and using the tools within our CRM systems to implement new functionality to improve customer journeys.Create and set up membership products on the CRM sales system.Maintain sales products throughout, ensuring customer ..... full job details .....