Resident Service Officer South London 21p/hRepairs and MaintenanceSite BasedLooking for someone to start immediatelyResponsibilities:This is a key role in delivering housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease while working collaboratively with other agencies on case management.Co-ordinate the delivery of Council services to residents.To advocate on behalf of residents.To enforce standards set out in the tenancy, lease or other authority to occupy.Work across agencies and partnerships in a way that brings about strategic change and addresses the corporate aims of the council and objectives of the department.Manage complex relationships on behalf of the Council to secure the implementation of government objectives, council priorities and local priorities.Case management approach to resolve issues for residentsWhat we are looking for:Strong customer service skillsA proactive, problem solving attitude and attention to detailKnowledge of council housing policies and procedures is desirable, but not essential ..... full job details .....