Here at Contract Personnel, we are recruiting for a Head Housekeeper , to join a well-established company located in Norwich Role The Head Housekeeper manages the housekeeping operation and the housekeeping team at a client site with responsibility for ensuring the smooth running of all operational elements of the housekeeping function from the management of the team to the delivery of key metrics including service quality, health and safety, training and mentoring team members and managing budgets. The Head Housekeeper must ensure a strong and positive client relationship to retain and support business continuity.- Lead, manage and inspire your team to deliver company key metrics ensuring the team build and maintain rapport with the local management and their teams;- Ensure all services are delivered to the highest standard;- Conduct regular floor walks inspecting as you go and checking rooms;- Know and understand site budgets and targets and ensuring daily awareness of the performance ensuring focus on the reduction of operating costs;- Discuss weekly operations performance with the Operations Manager;- Manage recruitment and engagement of the team on site, pro-actively recruiting;- Ensure that the housekeeping team is fully trained within their roles, delivering the required quality and productivity and supported where necessary with team coaching;- Ensure compliance with both statutory procedures and company policies regarding the training requirements on site;- Know, ..... full job details .....