SF Recruitment are working with a business based in Smethwick (B66) who are looking for a Sales and Contact Centre Manager to join the team Office based £40,000 - £50,000 + 30% Bonus Must have previously managed a Contact or Call Centre team Reporting to the Managing Director, you will be responsible for the management and development of the internal sales function combined with day-to-day responsibility for the internal business development team. This key role will drive the improvement of both the sales and profitability of the function, whilst meeting the long-term strategic goals of the company. Objectives of this role Review and improve organisational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and creating innovative approaches to improvement Uphold standards of excellence and quality Seek out opportunities for expansion and growth by developing new business relationships with our customers Provide guidance and feedback to help others strengthen their specific knowledge/skills development Seek out new product introduction opportunities to enhance the overall company offer Responsibilities Oversee day-to-day operations of the internal sales team, assign weekly performance goals and ensure their completion, and accomplish your own tasks as agreed with the Managing Director The implementation and development of pricing policies and promotional product pricing Recruit, onboard, and train ..... full job details .....