We are a small, personal, flexible, loyal and growing company where you will be supported, appreciated and rewarded accordingly. Be sure to ''meet our team'', and check out what they say on our careers page. You will take ownership, accountability and responsibility for delivering an outstanding level of service to our loyal customer base and your colleagues.Key Responsibilities :As Service Manger, You will take ownership, accountability and responsibility for delivering an outstanding level of service to our loyal customer base in a service manager capacity. Controlling the database and assigning reactive Jobs and planned maintenance work for engineersCarrying out Quotes and Up-sales for upgrade and remedial worksScheduling Monthly Planned Maintenance visits.Booking remedial Work, raising purchase orders for suppliers and sub-Contractors.Following up on Quotations, reporting on engineer''s findings producing reportsResponsible for all helpdesk telephone/email Queries.Keeping our Database and Accounts system up to date.Working to deliver on our core values - Reputation, Excellence, Integrity, Service, Teamwork and TrustBuilding a great working relationship with colleagues, customers and suppliers Provide attentive customer support by phone and email Provide attentive support to our three service engineers throughout the working day to ensure they have the information they need to complete their jobs as quickly as possible to their best abilityGuide, mentor and ensure tasks ..... full job details .....