Location: Bury St. EdmundsTerm: PermanentWorking Hours: Full-time On-SiteSalary: 35,000We are partnered with a progressive and growing organisation that is transforming, managing, and supporting their environment through the innovative use of IT to deliver excellent user-focused services that are recognised by their industry peers. As the IT Team Manager, you will have access to a wide and varied range of technologies with support from your colleagues who promote a cohesive work culture with diverse ideas.Key Responsibilities:Line management of IT Team, providing support, guidance, and mentoring as requiredOverseeing the local IT Team''s workload to ensure it is well managed, prioritised, and monitoredGuaranteeing continuity of IT systems provision and the security of dataMaintaining the highest level of service, focused on keeping all elements of the IT service 100% safe, secure, compliant, and availableServing as the 2nd line escalation point for 1st line IT Technicians, and the communication and escalation link to the Head Office 3rd line supportCollaborating with and supporting 3rd line central EngineersActing as the escalation point for service desk tickets and working with the Service Desk ManagerKey Requirements:Expertise in Microsoft suite - particularly MS Office 365Proven ability to implement effective, organization-sensitive changes.Success in utilising project management techniques for ICT projects.Strong organisational skills and innovative ..... full job details .....