Senior Customer Service Representative - Buckinghamshire - c 30k - 35k + Bonus Overview: This is a fantastic opportunity to join a strong, innovative and progressive business within the food manufacturing industry where you can play a key part in client relations and customer satisfaction which is something our client is deeply passionate about. Experience Required: A strong background in customer services, preferably working within a manufacturing environment. Strong ability to build and development customer relationships. The ability to solve customer problems and queries quickly and effectively. Experience of working on multiple task and training junior members of the team. Role and Responsibilities: Playing a crucial role in customer relationship development and ensuring customer satisfaction to new and existing clients. The responsibilities typically include: Escalated Issue Management: Address complex or advanced customer concerns, serving as a point of escalation for the front-line team. Complaint Handling: Investigate and resolve customer complaints, ensuring timely and satisfactory solutions. Customer Assistance: Respond to customer inquiries across various channels (phone, email, chat), providing clear and efficient support. Database Management: Update and maintain accurate customer records, process transactions, and track customer interactions. Reporting and Documentation: Prepare detailed reports on service activities, inquiries, and resolutions, while ..... full job details .....