Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs and maintenance industry.We are currently working on behalf of a Housing association. My client is currently looking for an Customer Service Adviser (CSA).This role requires a strong CSA with a background in social housing, specifically focused on raising repairs and tenant liaising. Here s a breakdown of the key qualifications and responsibilities:Qualifications: Experience: Proven track record in efficiently communicating with tenants, being able to handle a high volume of incoming calls, raising jobs for contractors and general admin. Software Proficiency: Familiarity with maintenance software. Strong skill with Excel. Skills: Excellent time management and communication abilities. Responsibilities: Call Management: Oversee incoming calls on the system.Diary Management: Organize and manage operatives'' schedules effectively.Administrative Duties: Perform general administrative tasks to support the team.Work Allocation: Plan repairs and maintenance tasks, assigning them to the appropriate operatives based on their skill sets and locations.Stakeholder Liaison: Maintain communication with operatives, tenants, and clients to ensure relationships are built. Document Control: Ensure worksheets are received, verified, and accurately managed.KPI Monitoring: Strive to meet individual and client-specific Key Performance Indicators (KPIs).Contract Management: Handle both ..... full job details .....