Job Title: Operations Support Technician Location: Sheffield Salary: Competitive Job type: Full Time Permanent. An extraordinarily talented group of individuals work together every day to drive TNS'' success, from both professional and personal perspectives. Come join the excellence! Overview TNS are looking for an Operations Support Technician to join our Sheffield based Operations team, working a 24/7/365 shift pattern. As a Operations Support Technician you will be responsible for the pro-active monitoring of our Processing managed services and first line fault resolution. The role requires excellent communication and problem-solving skills as customer communication, service and service availability are critical elements of the role. Being a part of the TNS FinTech division there will be opportunity to learn and develop your skills on new technologies and although previous Payments experience is preferred, we value enthusiasm, commitment, flexibility and drive. If you have previous experience working in an operational environment or working on windows or UNIX based systems then we would be interested in hearing from you. Responsibilities Working within a shift pattern that provides 24/7/365 cover. Supporting our new Orchestration gateways within multiple AWS regions also including multiple Processing managed payment platforms. Provide initial point of contact for our customer s Operations teams. Responsible for incident management using ITIL aligned processes. Trouble ..... full job details .....