Our client, a leading business in their field is seeking a Head of Operations to join them on a full-time, permanent basis. Due to exciting growth our client is looking for a Head of Operations to join their team, where you will play a pivotal role in overseeing key areas of the business, ensuring performance levels are maintained whilst making sure a high level of service is delivered whilst process improvement is continually being monitored and implemented within the business. The ideal candidate will have previous experience as a Head of Operations where you have been responsible for reporting to Board-level, being the go-to for staff whilst overseeing operations in a busy and fast-paced company. Key Responsibilities: - Develop and implement operational strategies for departments within the business - Act as the primary escalation point for operational issues and incidents - Ensure adherence to SLAs is maintained - Ensure compliance with industry standards across the business - Implementation of new systems and processes in order to improve the smooth-running of the business - Stay informed and up to date with emerging technology trends - Conduct regular performance reviews with team members and department leaders Key Experience: - Strong leadership and people management skills and experience - Analytical individual with excellent attention to detail - Excellent communication skills with the ability to liaise with board members and senior management - Ability to work in a ..... full job details .....