About Us We are an innovative and growing company based in the heart of Manchester, specialising in providing high-quality IT solutions. We are excited to offer an opportunity for a Trainee IT Support professional to join our team. No previous experience is required, as we provide comprehensive training and development for the right candidate. This is an excellent chance to begin your IT career with robust support and opportunities to grow. Role Overview As a Trainee IT Support professional, you will serve as the first point of contact for technical assistance within the organisation. Your responsibilities will include supporting users, resolving technical issues, and contributing to the maintenance of our IT systems. Working alongside our experienced IT team, you will acquire the essential skills to build a rewarding career in IT support. Key Responsibilities Respond to IT support queries from colleagues, both remotely and on-site. Diagnose and resolve hardware, software, and network issues. Assist with setting up user accounts, devices, and applications. Help maintain and manage IT equipment, such as laptops, printers, and office devices. Learn and adhere to IT support processes and industry best practices. Accurately document technical issues, resolutions, and updates in the helpdesk system. Support the IT team with projects and technical improvements. Skills and Attributes No prior IT experience required, but a strong interest in technology is essential. Excellent ..... full job details .....