Contract Second Line Support Engineer - SC Clearance required - Berkshire 180 per day outside IR35 Our client is seeking an Security Cleared support professional to join their Technical Desk support team. You will handle incoming technical support incidents, requests and changes. You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex server queries. Key Responsibilities:Responsible for 2nd line technical incident resolution and task management.Adherence to all SLA''sITSM ticket management and updatesMonitoring of security alertsManaging user accounts for leavers, movers and joinersActive Directory updates and changesCreation/updating of supporting processes and or knowledge base articlesInvolvement in service transition activitiesMaintaining cover for Technical Desk at all times Essential skills: SC clearance Knowledge of MS Cloud, Azure, O365 fundamentals Active Directory administrationUse of ITSM toolsets Strong Customer service skills, both written and verbal Understanding of ITIL Strong attention to detail Available immediately Please apply with CV. ..... full job details .....