Are you a passionate and skilled customer facing Technical Engineer eager for your next big challenge? Do you thrive on solving complex technical issues and supporting stakeholders and customers with system bugs and technical roadblocks? Overview: Using your deep Full Stack technical knowledge you will respond to level 3 escalations either designing a patch fix to pass back to Level 2 OR escalate to our software engineering team. There is no coding requirement, but as a technical expert you will use your deep understanding of our systems and architecture to help design fixes and solutions. This is a happy to muck-in role where we champion the happiness of our customers. Ready to move your software support career forward? Role Info: Customer Support Technical Engineer Remote based with visits to Ellesmere Port or Bradford (circa once a month) £42,454 - £50,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-19:00, Monday - Friday Reporting to: Customer Support Operations Manager Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Resolving Technical Issues, Stakeholder Management, Technical Support, SaaS / ..... full job details .....