Our client is seeking a Customer Service Advisor for their Ashford office. You will be the primary customer point of contact for the business, managing the customer service experience end to end, and providing a high level of customer service. This is a Monday to Friday, 9-5pm, role (35hrs per week), with an hour for lunch break.Duties to include:Taking inbound calls, dealing with customers and reviewing their needs by providing them with the relevant products and services to cover their needs. To include policy renewals and responding to queries with policy changes.Review and advise customers on any other insurance requirementsIdentify and initiate cross-selling financial sales opportunitiesAcquire and maintain knowledge of company products and product licencesProcess customer payments for insurance policies and servicesUpdate customers records with customer interactions and activities ensuring all notes are accurateTo comply with Compliance Manual, Claims Guide and local agency proceduresBenefits:Salary is 22,000 to 24,000 per annum, dependant on experience26 days holiday, plus bank holidaysThe option to buy or sell 5 days after probationBirthday day offHealth Shield cash-back planDeath in serviceFree parkingFriday fruit deliveryEssential requirements:Proven track record in excellent customer serviceUse of Microsoft Office or similar CRM systemsManage own workload and have the ability to work well under pressureMust have a full, clean driving licence and have their own ..... full job details .....