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Permanent

Service Advisor

Basingstoke
money-bag 30000.00-30000.00 Annual
2853732445
Posted 1 week ago

Job Description: Service Advisor Location: Basingstoke, UKSalary: 32,000 per annum About the RoleWe are seeking a Service Advisor with experience in Mercedes-Benz service operations to join our team in Basingstoke. As a vital link between our customers and the workshop, you will deliver exceptional customer service while coordinating vehicle servicing and repairs. This is a fantastic opportunity to work in a professional and fast-paced environment, leveraging your expertise in Mercedes-Benz products and services. Key ResponsibilitiesAct as the first point of contact for customers, providing a professional and welcoming experience.Schedule and manage service and repair appointments, ensuring efficient workshop workflow.Communicate clearly with customers to explain work required, costs, and timescales.Liaise with the workshop team to provide accurate updates on vehicle progress and completion times.Upsell additional services and maintenance plans based on customer needs and vehicle requirements.Handle customer queries, concerns, and complaints effectively and professionally.Process job cards, invoices, and payments with accuracy and efficiency.Ensure compliance with Mercedes-Benz standards and procedures in all customer interactions.RequirementsProven experience as a Service Advisor, with Mercedes-Benz experience essential.Strong knowledge of Mercedes-Benz products, systems, and service standards.Excellent customer service and communication skills, both verbal and ..... full job details .....

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