Our client is seeking a Customer Services Supervisor for their Ashford office. This supervisory role will require the line management of a team of 6 to 10 people. Managing the whole customer services experience end to end, be fully licensed and advise customers across all products and services available and demonstrating an excellent level of customer service. This is a Monday to Friday, 9-5pm, role (35hrs per week), with an hour for lunch break.Duties to include:Supervise the Customer Services team to oversee an excellent customer service experience end to end Taking inbound calls, dealing with customers and reviewing their needs by providing them with the relevant products and services to cover their needs. To include policy renewals and responding to queries with policy changesReview and advise customers on any other insurance requirementsIdentify and initiate cross-selling financial sales opportunitiesAcquire and maintain knowledge of company products and product licencesProcess customer payments for insurance policies and servicesUpdate customers records with customer interactions and activities ensuring all notes are accurateTo comply with Compliance Manual, Claims Guide and local agency proceduresBenefits:Salary up to 33,000 per annum, dependant on experience26 days holiday, plus bank holidaysThe option to buy or sell 5 days after probationBirthday day offHealth Shield cash-back planDeath in serviceFree parkingFriday fruit deliveryEssential requirements:Proven ..... full job details .....