Role: 1st Line TechnicianLocation: LiverpoolSalary: up to 27,000 DOEWe are currently looking to recruit a 1st Line Technician to join our clients busy service desk in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking.This role is suitable for candidates that may have completed an IT apprenticeship and has a small amount of experience in a 1st line / service desk role. (Apprenticeships are not essential - if you have 1st line experience and are looking to expand on your skillset, please apply!)Responsibilities:Provide 1st Line IT Support to a variety of industriesService Desk environment, answering calls, logging and resolving ticketsDiagnose hardware and software issuesWork within SLA''sProvide a high level of supportManage and resolve tickets efficientlySetting up new users'' accounts and profiles and dealing with password issuesProvide or update documentation to help with processesPrioritising and managing many open cases at one timeTechnical and personal requirements:Active Directory - password resets, adding users etcOffice 365 Administration and applicationsKnowledge of basic networking inc protocolsWindows Operating Systems and Server supportExcellent diagnostic and problem solving skillsGood communication skills and ability to work in a teamBenefits:Health Benefit PlanAnnual team bonus''30 days annual leaveCollaborative team environmentGreat pension schemeIf this role is of interest to ..... full job details .....