The IT Support Analyst will provide vital technical support to the Technology Department, working closely with team members to resolve IT-related issues, and ensure smooth and efficient business operations.Client DetailsOur client is a well-established firm in the business services sector. With an impressive size of over 10,000 employees, they have a strong presence both in London and across the globe. The company focuses on delivering high-quality services and creating a supportive work environment for its employees.DescriptionProvide 1st and 2nd line support.Take full ownership of tasks and projects, ensuring end-to-end completion.Provide user support, constructive feedback, and proactively identify improvement opportunities.Automate and optimize manual tasks to enhance efficiency.Manage escalations effectively, keeping stakeholders informed.Collaborate with IT teams and focus on building team credibility and customer satisfaction.Standardize and consolidate internal processes for better alignment.Communicate effectively with all levels, including executives, and handle demanding customers.Prioritize tasks, ensure quality outcomes, and stay updated on regional projects and processes.ProfileA successful IT Support Analyst should have:Ideally educated to degree level in IT and/or computing technologiesAt least 4 years'' experience in IT Support AnalystFocused and results orientedPossess a committed and responsible attitude with focus on customer satisfactionCustomer focused ..... full job details .....