Are You A Tech Troubleshooter Extraordinaire?! If so look no further! We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis. Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. 37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays) This role will be office based Monday - Friday with Home working on the weekend. What you will be doing: Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents ..... full job details .....