Job Title: Genesys Engineer Job Description We are seeking a highly skilled Genesis Consultant for a Global Telecomms customer of ours, to ensure the efficient scheduling and resource management within the Workforce Management (WFM) system. The successful candidate will be responsible for generating schedules, providing scheduling analyses, maintaining data integrity, and creating performance reports. Additionally, the consultant will be involved in new hire and department shift bids, communication management, and Real Time re-forecasting to achieve service level goals and business objectives. Responsibilities Ensure schedules are generated on a regular basis to maximise efficiency of resources.Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.Provide and maintain Intra-day Performance reports.Ensure data integrity within the WFM system.Capture, store, and report on historical statistics.Provide and create New Hire and Department Shift Bids.Establish and maintain communication channels to ensure scheduling and resource needs are met.Provide various WFM presentations such as New Hire Presentation and Department Quarterly Reviews.Perform continual analysis of current performance, noting recent historical trends, and conduct Real Time re-forecasting to make necessary adjustments in staffing plans.Coordinate with Operations teams to achieve service level goals and business objectives for a multi-site operation.Maintain constant ..... full job details .....