Head of Commercial Services Location: Milton Keynes Contract: Permanent - Full-time (37.5 hours a week) Salary: £38,000 per annum The purpose of this role is to ensure that MK gallery has a diverse range of commercial services that contribute to the financial security of the Gallery and its charitable activities. Main Duties and Responsibilities Strategic development Work collaboratively at a senior level to ensure the delivery of an exceptional, first-class visitor experience. Work alongside the Deputy Director in the development of a commercial growth strategy and improvement initiatives, updating when appropriate. Use trends in the feedback to inform operational changes and staff and volunteer training. Leadership and team management Lead, motivate, communicate, and develop the Catering and Events Team to ensure that they are fully engaged to achieve best performance to meet the needs of the Gallery To be accountable for delivery against agreed financial and service targets and for the effectiveness and efficiency of commercial services. Evaluate the performance of each of the departments within commercial service, feedback to the Deputy Director and supporting with evidence for Executive reporting. Establish external and internal benchmarks and appropriate KPIs as the basis for demonstrating the quality of commercial services provided. Catering Manage all aspects of the MK Café ensuring it is open to the public with a dynamic food offer during opening times. ..... full job details .....