Multimedia and Connected Car Supervisor - Application deadline 2nd December £43,000 Permanent Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays) TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC) We have an exciting opportunity, Multimedia and Connected Car Supervisor. You will be part of the Customer and Network Support Team, Handling customer and Centre network enquiries, relating to in-car multimedia and connected car, to resolution or escalation where necessary. What you''ll be doing: You''ll be the supervisor for the Front-Line multimedia and connected car team, being their first point of contact for day-to-day support, guidance and case management. You will be required to carry out regular 121 meetings/quarterly reviews setting the teams objectives and managing individual performance to ensure the team provide the best customer experience. You will also be responsible for the teams SLA performance, ensuring we can deliver great customer service. Responsible for handling customer and Centre network enquiries, which relate to multimedia and connected car. ..... full job details .....