As the Supporter Services Supervisor you will be responsible for managing the Bristol Sport Supporter Services team to deliver ticket sales, respond to enquiries and fulfil ticket and membership sales. You will need to support and motivate your team to deliver excellent customer service as well as looking for opportunities to meet the wider team''s Key Performance Indicators (KPIs) and targets. KEY RESPONSIBILITIES To manage the day-to-day operation of the Supporter Services department ensuring a smooth customer experience on the phone, email, online, and at the Ticket Office on a matchday.To ensure all Supporter Services team members are fully trained, committed, and motivated to deliver a helpful and informative service to all our supporters including dealing promptly and effectively with any complaints.To manage the Supporter Services team including the matchday rotas, annual leave requests and other line management responsibilities such as conducting performance reviews.To run the Ticket Office on their scheduled matchdays, supervising a team of matchday casual staff and liaising with other teams where needed.To regularly report on email and phone call data and recommend process improvements to work towards agreed KPIs.To propose a set of performance standards for the team in relation to conversion of calls to bookings, the number of unanswered calls, product upgrades.To be the first point of escalation for complaints and supporter feedback. To resolve complaints in a ..... full job details .....