Shift Time: 08.00 - 16.30 Customer Service Operative Our client is looking for a Customer Service Clerk, who will play a crucial role in ensuring the accurate processing and documentation of deliveries. Your attention to detail and organisational skills will help maintain high standards of service. We are committed to providing a positive experience for every client. Join the team and be a part of a forward-thinking organisation that values collaboration, innovation, and customer satisfaction. You are a dedicated and enthusiastic Customer Service Operative who will be the first point of contact for the customers, providing them with assistance, information, and solutions to their inquiries. If you have a passion for helping others and a knack for problem-solving, this role is for you. Key Responsibilities Booking in customer Deliveries Accurate communication between customer and Ceva Drive continuous improvement Create KPI reports for all aspects of Customer Services relating to each individual customer Identify key trends and opportunities to improve all service levels in line with contract SLA s Contract reporting and escalation to senior management and promote service excellence. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products and services, addressing any questions or concerns. Collaborate with other departments to ensure a seamless customer experience. Document customer ..... full job details .....