About Us: We are a dynamic and growing company located in the heart of Birmingham, committed to delivering exceptional IT solutions. We are seeking a Trainee IT Support professional to join our team. No previous experience is required, as we provide comprehensive training and development for the right candidate. This is an excellent opportunity to launch your career in IT with full support to help you succeed. Role Overview: As a Trainee IT Support professional, you will be the first point of contact for technical assistance within the organisation. Your role will involve supporting users, resolving technical issues, and contributing to the maintenance of our IT systems. Working closely with our experienced IT team, you will gain the foundational skills necessary for a successful career in IT support. Key Responsibilities: Respond to IT support queries from staff, both remotely and on-site. Assist in diagnosing and resolving hardware, software, and network issues. Set up user accounts, devices, and applications. Help maintain IT equipment, including laptops, printers, and office devices. Learn and implement IT support processes and best practices. Accurately document issues, resolutions, and changes in our helpdesk system. Provide assistance to the IT team on projects and technical improvements. Skills and Attributes: No prior IT experience required, but a strong interest in technology is essential. Excellent communication skills with a customer-focused approach. ..... full job details .....