Job Title: 2nd 3rd Line Technical Support SpecialistLocation: Swindon Hybrid Salary: DOEEmployment Type: Full Time/ContractKey Responsibilities:- Provide 2nd and 3rd line support for SharePoint Online, SharePoint Server, and related technologies.- Troubleshoot and resolve issues across the M365 suite, including Teams, OneDrive, Exchange Online, and Power Platform.- Manage and maintain legacy HCL Domino Notes environments as needed.- Collaborate with end users and stakeholders to diagnose and resolve technical issues.- Monitor system performance and implement optimisations to enhance stability and user experience.- Participate in migrations, upgrades, and rollouts of SharePoint and other M365 products.- Document troubleshooting steps, solutions, and operational processes for future reference.- Stay current with updates, best practices, and innovations in M365 Desirable Skills:- Knowledge of PowerShell scripting for automation and configuration- Familiarity with SharePoint Framework (SPFx) and customisation- Certifications in Microsoft technologies (e.g., M365 Certified: Modern Desktop Administrator, Teams Administrator, or Security Administrator) would be an asset but not mandatory- Experience with ITIL processes or similar frameworks- Excellent communication skills - Problem-solving and critical thinking skills - Excellent team player What We Offer:- Competitive salary and benefits package- Hybrid working arrangements- Opportunities for professional development- A ..... full job details .....